Telephone Handling Skills
Or
How to Create Company Image Through Telephone Handling*
Telephone contact is often the first means of communicating with your customers.
It is essential that this experience creates the correct first impression.
Outline:
- Preparing for Inbound and Outbound Calls
- Methods of Personalizing
- Telephone Etiquette
- Techniques for Managing Calls - Providing Customers with the Best Possible Solution, Quickly and Efficiently.
- Mobilephone Etiquette
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